Shipping policy

SHIPPING POLICY

Last updated: July 29, 2026

ORDER PROCESSING

Orders are typically processed and transferred to the carrier within 1–2 business days after payment is successfully received. Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Processing times may be longer during holidays, severe weather, or periods of unusually high order volume.

SHIPPING DESTINATIONS

We currently ship only within the United States. International shipping is not available at this time.

SHIPPING RATES

Our current shipping options are:

• Standard Shipping: $8
• Free Standard Shipping on eligible orders of $70 or more
• Express Shipping: $15

Available shipping methods and final charges will be displayed at checkout. Express Shipping shortens carrier transit time but does not change our standard 1–2 business-day order-processing period.

DELIVERY TIMES

Delivery times shown at checkout are estimates and begin after the order has been transferred to the carrier. Delivery dates are not guaranteed and may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside our control.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided with the order. Please allow up to 24 hours for tracking information to update after receiving the shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected.

Once an order has been shipped, we may be unable to change the delivery address. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST, DELAYED, OR DAMAGED PACKAGES

If your package appears lost, is significantly delayed, or arrives damaged, please contact us promptly at yensherb@gmail.com. Include your order number and, for damaged packages, photographs of the package and products.

We will assist with reviewing the shipment and contacting the carrier when appropriate. Carrier delays and delivery estimates are outside our direct control.

For questions regarding shipping or an existing order, please contact:

Yen’s Herb
14129 Robert Paris Court
Chantilly, VA 20151
Phone: 703-595-2199
Email: yensherb@gmail.com